Privacy Policy for HeatherVale Nutrition

At HeatherVale Nutrition, we are committed to protecting your privacy and handling your personal data with transparency and care. This Privacy Policy describes how we collect, use, and share information when you visit our site or use our services.

1. Information We Collect

We collect various types of information in connection with the services we provide, which include personalized dietary planning, clinical nutrition consultations, sports nutrition advice, weight management programs, and corporate wellness workshops.

• Personal Identifiable Information (PII): This includes information you voluntarily provide to us when you register for services, book appointments, fill out forms, or communicate with us. Examples include your name, email address, phone number, physical address, date of birth, and health-related information pertinent to your nutrition and wellness goals.
• Health and Nutrition Data: Due to the nature of our services, we may collect sensitive personal data concerning your health, dietary habits, medical history, and physical activity levels. This information is crucial for providing personalized and effective nutrition advice. We collect such data only with your explicit consent.
• Usage Data: We automatically collect information on how our site is accessed and used. This Usage Data may include your computer's Internet Protocol (IP) address, browser type, browser version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers, and other diagnostic data.
• Cookies and Tracking Technologies: We use cookies and similar tracking technologies to track the activity on our site and hold certain information. Cookies are files with small amounts of data which may include an anonymous unique identifier. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our service.

2. How We Use Your Information

HeatherVale Nutrition uses the collected data for various purposes:

• To provide and maintain our services.
• To personalize your experience and provide tailored nutrition plans and advice.
• To manage your appointments and communicate with you about your consultations.
• To notify you about changes to our services.
• To allow you to participate in interactive features of our service when you choose to do so.
• To provide customer support.
• To monitor the usage of our service.
• To detect, prevent, and address technical issues.
• For research and analysis to improve our services and develop new offerings.

3. Legal Basis for Processing Personal Data Under GDPR

If you are from the European Economic Area (EEA), HeatherVale Nutrition's legal basis for collecting and using the personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it.

We may process your Personal Data because:

• We need to perform a contract with you.
• You have given us permission to do so.
• The processing is in our legitimate interests and it's not overridden by your rights.
• To comply with the law.

4. Disclosure of Your Information

We may share your information in the following situations:

• With Service Providers: We may employ third-party companies and individuals to facilitate our service, provide the service on our behalf, perform service-related services, or assist us in analysing how our service is used. These third parties have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose.
• For Legal Requirements: HeatherVale Nutrition may disclose your Personal Data in the good faith belief that such action is necessary to: comply with a legal obligation, protect and defend the rights or property of HeatherVale Nutrition, prevent or investigate possible wrongdoing in connection with the service, protect the personal safety of users of the service or the public, or protect against legal liability.
• Business Transfers: If HeatherVale Nutrition is involved in a merger, acquisition, or asset sale, your Personal Data may be transferred. We will provide notice before your Personal Data is transferred and becomes subject to a different Privacy Policy.
• With Your Consent: We may disclose your personal information for any other purpose with your consent.

5. Security of Data

The security of your data is paramount to us. While we strive to use commercially acceptable means to protect your Personal Data, no method of transmission over the Internet or method of electronic storage is 100% secure. We implement various security measures, including encryption and access controls, to maintain the safety of your personal data.

6. Your Data Protection Rights Under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. HeatherVale Nutrition aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

Your rights include:

• The Right to Access: You have the right to request copies of your personal data.
• The Right to Rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The Right to Erasure: You have the right to request that we erase your personal data, under certain conditions.
• The Right to Restrict Processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The Right to Object to Processing: You have the right to object to our processing of your personal data, under certain conditions.
• The Right to Data Portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The Right to Withdraw Consent: You also have the right to withdraw your consent at any time where HeatherVale Nutrition relied on your consent to process your personal information.

If you wish to exercise any of these rights, please contact us.

7. Links to Other Sites

Our site may contain links to other sites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.

8. Children's Privacy

Our service does not address anyone under the age of 18 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 18. If you are a parent or guardian and you are aware that your Children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

9. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our service, prior to the change becoming effective and update the "last updated" date at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us: